Privacy Policy
Last Updated: 26/08/2024]
Renatuscare.com.au is committed to protecting the privacy of
your personal information. This Privacy Policy explains how we collect, use,
disclose, and protect your personal information in accordance with the Privacy
Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Types of Personal Information We Collect
We may collect and hold the following types of personal
information:
Personal Identification Information: Name, email address,
postal address, phone number, date of birth, and other contact details.
Financial Information: Credit card or bank account details
(for payment processing).
Technical Information: IP address, browser type, device
information, operating system, and other technical details.
Usage Information: Information about how you use our
website, products, and services, including your preferences and interactions.
Sensitive Information: Only if relevant and with your
explicit consent (e.g., health information).
2. How We Collect Your Personal Information
We collect personal information in several ways, including:
Directly from you when you provide it to us (e.g., through
forms on our website, during account creation, or when making a purchase).
Automatically when you use our website (e.g., through
cookies, web beacons, and similar technologies).
From third parties (e.g., social media platforms,
advertising networks, or data analytics providers), but only if you have
consented to such sharing.
3. Purposes for Collecting, Using, and Disclosing Your
Personal Information
We collect, use, and disclose your personal information for
various purposes, including:
To provide and improve our products and services.
To process transactions and manage accounts.
To communicate with you, including sending marketing and
promotional materials that may be of interest to you (you may opt out at any
time).
To personalize your experience on our website.
To conduct research and analysis to improve our services.
To comply with legal obligations and protect our rights and
interests.
4. Disclosure of Your Personal Information
We may disclose your personal information to:
Third-party service providers who assist us in operating our
website, conducting our business, or servicing you, subject to confidentiality
agreements.
Government and law enforcement agencies, regulators, or
courts as required by law or to protect our legal rights.
Other third parties with your consent or as required or
authorized by law.
Some of these third parties may be located overseas,
including in countries such as [List of Countries]. We take reasonable steps to
ensure that these recipients do not breach the APPs in relation to your
personal information.
5. Access to and Correction of Your Personal Information
You have the right to request access to the personal
information we hold about you and to request corrections if you believe it is
inaccurate, incomplete, or outdated. To make a request, please contact us using
the details provided below. We may require you to verify your identity before
processing your request.
6. Security of Your Personal Information
We take reasonable steps to protect your personal
information from misuse, interference, loss, unauthorized access, modification,
or disclosure. This includes implementing appropriate physical, electronic, and
managerial procedures to safeguard the information we collect.
7. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance
your experience, analyze usage, and provide tailored advertising. You can
manage your cookie preferences through your browser settings. For more
information, please see our [Cookie Policy].
8. How to Make a Complaint
If you believe we have breached the Australian Privacy
Principles or this Privacy Policy, you can make a complaint by contacting us
using the details below. We will respond to your complaint within a reasonable
timeframe and work to resolve it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to
reflect changes in our practices or legal requirements. Any changes will be
posted on this page, and we encourage you to review it regularly. Your
continued use of our website following the posting of changes indicates your
acceptance of those changes.
10. Contact Us
If you have any questions, concerns, or complaints about
this Privacy Policy or our privacy practices, please contact us at:
Privacy Officer
Renatus Care Australia
10 Cherry Blossom Close Craigieburn Victoria 3064 Australia
Email: [email protected]